How May We Assist You?
Whether you seek tailored fragrance recommendations for Canadian winter wear, batch code provenance authentication, or order status assistance, our Toronto-based team is at your disposal.
Send a Message to the Concierge
Instant Olfactory Advisory
Need urgent help choosing between Qaa'ed and Al Noor? Speak directly with our olfactory advisors.
Ontario Logistics Hub
All orders are packaged in protective thermoregulated insulation and dispatched via Canada Post Expedited Parcel with tracking.
Domestic Logistics • Ontario, Canada
Direct Dubai Allocations • Registered in Canada
Frequently Asked Questions
How do I know my flacon is 100% genuine UAE production? +
All our stock is imported directly from official brand houses (Lattafa, Swiss Arabian, Arabiyat Prestige, Maison Asrar, Afnan, Rasasi) through authorized UAE export concessions. Every flacon features factory security holograms, clear serial batch codes laser-etched onto both box and bottle base, and verifiable IFRA compliance certs.
Will I have to pay Canadian CBSA duties or taxes upon delivery? +
No. Because all inventory is stored in Ontario, your shipment is purely domestic. You will never encounter unexpected import duties, border brokerage fees, or foreign currency fees at delivery.
What is the complimentary shipping threshold in Canada? +
All Canadian orders with a subtotal of $85.00 CAD or higher receive free Canada Post Expedited shipping with tracking included. Orders below $85 CAD ship at a flat domestic carrier rate of $11.50 CAD.
What is your authenticity & return policy? +
We maintain a 30-day Canadian return window for unused, factory-sealed flacons in their original protective packaging. For complete details, consult our Authenticity Guarantee & Returns protocol.